SHIPPING AND DELIVERY
UK DELIVERY
For our purposes the UK includes England, Scotland, Wales, Isle of Wight, Isle of Man and Ireland.
We use both TNT and Nightfreight courier service.
To England, Low Lands of Scotland and Wales delivery cost is £15.00 + V.A.T
Standard Delivery Service. Deliveries take place between 8am & 6pm.
A preferred delivery date can be specified (at no extra cost) in the "preferred delivery date" box at the end of the checkout. If a specific delivery date is not requested then please allow up to 5 working days for your items to be delivered.
To Highlands of Scotland, Isle of Wight, Isle of Man and Channel Islands delivery cost is £30.00 + V.A.T to the cost of normal delivery.
Deliveries are placed on a 3 day service.
Northern Ireland and Republic of Ireland delivery cost is £35.00 + V.A.T to the cost of normal delivery.
Deliveries are placed on a 3 -5 day service.
Before 12.00pm delivery add £10.00 + V.A.T to the cost of normal delivery (Not available in Highlands of Scotland, Isle of Wight, Isle of Man, Channel Islands, Northern Ireland and Republic of Ireland)
Saturday deliveries add £22.00 + V.A.T to the cost of normal delivery.
(Not available in Highlands of Scotland, Isle of Wight, Isle of Man, Channel Islands or Northern Ireland)
Sunday and Bank Holidays are not available.
We recommend that customers allow sufficient time for your stair parts to become acclimatised before fitting them.
Cost
To England, Low Lands of Scotland and Wales delivery cost is £15.00 + V.A.T. Standard Delivery Service, deliveries take place between 8am & 6pm.
To Highlands of Scotland, Grampian, Isle of Wight. Isle of Man £20.00 + V.A.T to the cost of normal delivery. Deliveries are placed on a 3 day service.
Northern Ireland and Republic of Ireland deliveries add £35+VAT to the cost of normal delivery. Deliveries are placed on a 3 day service.
Before 12.00pm deliveries please add £10.00+VAT to the cost of normal delivery.
(Not available in Highlands of Scotland, Grampian, Isle of Wight, Isle Of Man, Northern Ireland and Republic of Ireland)
For a Saturday delivery please add £20.00 + VAT to the cost of normal delivery)
(Not available in Highlands of Scotland, Isle of Wight, Isle Of Man and Northern Ireland)
Sunday and Bank Holidays not available.
Returned items
Our “no quibbles” guarantee mean that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink wrap intact) and will issue a full refund for the price paid for the item. We can only accept the return of opened items if they are faulty.
All returned items are subject to a 10% re-stocking fee.
Items that are returned after the 30 day returns period are subject to a further 10% charge.
- Please follow the steps below to enable us to process your refund efficiently:
- Give reason why the item is being returned.
- Quote all invoice numbers and date received item
- In case of fault or damage with item, please detail fault or damage
- Wrap all items securely in it original packaging
- Cost of returning item is paid for by the customer
- Send all packages the address below:
14 – 16 Hillfoot Road,
Sheffield,
South Yorkshire
S3 8AA
We will notify you when the item(s) have been received and the item refunded.For you protection we recommend that you use a recorded-delivery service.
Cancelled Orders
Order that have not been dispatched can be cancelled free of charge.
Cancelled orders that have been dispatched will incur a 10% re-stocking fee and your delivery charge will not be refunded. This includes orders that have been returned back to us after a failed delivery attempt by the Courier service.
All returned items are subject to a 10% re-stocking fee
Items that are returned after the 30 day returns period are subject to a further 10% charge.